Terms of Service - Greenfield Home & Garden Supplies Ltd

Effective Date: 22 July 2026

1. Introduction and Acceptance of Terms

These Terms of Service ("Terms") govern the provision of services by Greenfield Home & Garden Supplies Ltd ("we", "us", "our") to you, the customer ("you", "your"). By booking, requesting, or accepting any services from Greenfield Home & Garden Supplies Ltd, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all quotations, bookings, works undertaken, and communications relating to the services we provide, unless we agree otherwise in writing.

2. Scope of Services

Greenfield Home & Garden Supplies Ltd provides local home and garden services, including but not limited to:

Any quotation, estimate, or service description provided by us is based on the information available at the time and may be subject to change where the actual site conditions differ from those described or reasonably anticipated.

We may refuse to carry out any work that, in our reasonable opinion, is unsafe, unlawful, outside our competence, or likely to cause damage to property, persons, or the environment.

3. User Obligations and Responsibilities

You agree to:

You are responsible for any delay, additional cost, or failure to perform services caused by your breach of these obligations.

4. Payment Terms and Conditions

Unless otherwise agreed in writing, payment terms are as follows:

If the scope of work changes due to unforeseen conditions, additional charges may apply for extra labour, materials, disposal fees, equipment hire, or repeat visits. We will seek approval before undertaking material additional work wherever reasonably practicable.

5. Cancellation and Refund Policy

You may cancel or reschedule a booking by contacting us as soon as possible using the contact details below.

No refund will be due where services have been fully performed in accordance with the agreed specification, unless required by mandatory law.

6. Liability Limitations

We will perform our services with reasonable care and skill. However, to the fullest extent permitted by law:

You acknowledge that garden, exterior, and maintenance works may involve inherent risks, including but not limited to minor surface changes, temporary disruption, dust, noise, and weather-related impacts.

7. Intellectual Property Rights

All intellectual property rights in our branding, logos, website content, service descriptions, photographs, documentation, and templates remain the property of Greenfield Home & Garden Supplies Ltd or our licensors.

You may not reproduce, copy, modify, distribute, or use our intellectual property without our prior written consent, except where permitted by law.

If we provide drawings, plans, reports, or other materials specifically for your use as part of a service, you receive a limited, non-exclusive, non-transferable licence to use those materials solely for the intended purpose for which they were supplied.

8. Data Protection and Privacy

We process personal data in connection with enquiries, bookings, service delivery, invoicing, payment processing, customer support, and business administration. We will handle personal data in accordance with applicable data protection laws and our privacy practices.

By using our services, you acknowledge that we may collect and use information such as your name, address, contact details, service preferences, and property-related information to carry out our contractual obligations and legitimate business interests.

We may share personal data with trusted third parties where necessary for service delivery, payment processing, waste disposal, legal compliance, or operational support, subject to appropriate safeguards.

For privacy-related enquiries, please contact us using the details below.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including but not limited to severe weather, flooding, fire, strikes, labour shortages, transportation disruption, equipment failure, power outages, acts of government, public emergencies, or supply chain interruptions.

Where a force majeure event occurs, we may suspend or reschedule services and will use reasonable efforts to minimise disruption.

10. Changes to Terms

We may update or amend these Terms from time to time to reflect changes in our services, operations, legal requirements, or business practices. The updated Terms will apply from the date stated at the top of the document or otherwise communicated to you.

Where changes are material, we will take reasonable steps to notify customers in advance. Your continued use of our services after any update constitutes acceptance of the revised Terms.

11. Applicable Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

You and Greenfield Home & Garden Supplies Ltd agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, subject to any mandatory consumer rights or legal protections that apply.

12. Contact Information

If you have any questions, complaints, cancellation requests, or privacy enquiries, please contact us:

13. Severability Clause

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or, if that is not possible, severed from these Terms.

The remaining provisions shall continue in full force and effect.

End of Terms of Service.

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