Privacy Policy

1. Introduction and company information

This Privacy Policy explains how Greenfield Home & Garden Supplies Ltd collects, uses, discloses, stores, and protects personal data when you interact with us, including when you visit our premises, contact us by phone or email, make enquiries, place orders, arrange delivery, or otherwise use our services.

Greenfield Home & Garden Supplies Ltd acts as the data controller for the personal data described in this Privacy Policy.

Company details:

This Privacy Policy is intended to provide clear information about our data handling practices in a professional and transparent manner.

2. Data collection and processing

We may collect and process the following categories of personal data, depending on your interactions with us:

We generally collect personal data directly from you. We may also receive data from third parties where necessary for order fulfilment, delivery, payment processing, fraud prevention, or legal compliance.

We do not intentionally collect special category personal data unless you provide it to us voluntarily and there is a lawful reason for us to process it.

3. Purpose of data processing

We process personal data for the following purposes:

4. Legal basis for processing

We only process personal data where we have a valid legal basis to do so. Depending on the circumstances, the legal basis may include:

5. Data sharing and third parties

We may share personal data with trusted third parties where necessary and lawful for the purposes described in this Privacy Policy. These may include:

We require third parties to handle personal data in accordance with appropriate confidentiality and data protection obligations. We do not sell your personal data.

6. Data transfer to third countries

Where personal data is transferred outside the United Kingdom, we take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place. These safeguards may include adequacy regulations, standard contractual clauses, or other legally recognised transfer mechanisms.

If you would like further information about international data transfers and the safeguards we use, you may contact us using the details provided below.

7. Storage duration

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, reporting, tax, and record-keeping obligations.

The retention period may vary depending on the type of data and the purpose of processing. In general:

When personal data is no longer required, we will delete, anonymise, or securely archive it in accordance with applicable law and our internal retention practices.

8. User rights

Subject to applicable law, you may have the following rights in relation to your personal data:

To exercise any of these rights, please contact us using the details in the Contact Information section. We may need to verify your identity before responding to your request.

9. Withdrawal of consent

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

If you wish to withdraw your consent, please contact us at [email protected] or call +44 1480 762 934.

If you withdraw consent, we may no longer be able to provide certain services or communications to you where consent is necessary for that purpose.

10. Right to complain

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we may try to resolve the issue directly.

You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom. The supervisory authority is the Information Commissioner’s Office (ICO).

11. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, unlawful processing, accidental loss, destruction, or damage. These measures may include access controls, secure storage, confidentiality obligations, staff training, and regular review of our data handling practices.

While we strive to protect your personal data, no system can be guaranteed to be completely secure. You should also take reasonable steps to protect your own information, including safeguarding your devices and account credentials where relevant.

12. Contact information

If you have any questions about this Privacy Policy, your rights, or the way Greenfield Home & Garden Supplies Ltd processes personal data, please contact us using the details below:

13. Changes to privacy policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal obligations, or data protection practices. Any updated version will take effect when published unless stated otherwise.

We encourage you to review this Privacy Policy periodically to stay informed about how Greenfield Home & Garden Supplies Ltd protects your personal data.

7/22/2026 Home